Webinar: Improving Claims Management with Automation & AI (Part 2)
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Over the past 2 years, US insurers have enjoyed steadily increasing Premiums and top-line growth as a result of inflation and market volatility.
However, the increasing severity and volume of claims - driving up leakage - erodes profitability and gains from these high premiums. Additionally, rising costs of materials, components and wages is compounding the problem - forcing insurers to seek new solutions to reduce leakage, improve agility and build resilient claims operations.
"Insures carriers are under constant pressure to augment claims processing with new technologies [such as Automation and AI] and ways of working that can increase accuracy, efficiency, productivity and critically cost.
However, most Chief Claims Officers stressed that such [technology] enhancements are unlikely to do much good if their claims units don’t integrate them productively or understand when and how to use them effectively." Deloitte
Claims leaders face a tough decision - upskill the existing workforce or seek solutions that can augment them.
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Elissa Morgan serves Engle Martin as the Senior Vice President of Training & Auditing. She joined Engle Martin in 2002 as TPA Property Manager, working out of the Atlanta, Georgia headquarters. During her time at Engle Martin, Elissa has held various leadership roles of increasing responsibility. She has played a critical role in the training and development of adjusters, managing resources for Engle Martin’s catastrophe responses, and corporate compliance. In 2021, Elissa was promoted from Vice President of Claims Support Group to Senior Vice President of Training & Auditing. As Senior Vice President of Training and Auditing, Elissa focuses on expanding training efforts, while leading quality assurance programs designed to assist Engle Martin in achieving the highest level of excellence for both clients and team members.
Prior to joining Engle Martin, Elissa worked for AIG where she held various adjusting roles. Elissa holds a Bachelor of Business Administration from Georgia State University, as well as a certification as a Continuing Education Provider in the state of Georgia.
Chaz is responsible for business development, finance, and customer success. In his nearly 20-year career since graduating from Villanova University, Chaz has launched new products, grown global businesses, and helped companies save money by leveraging data science, robotics, and AI. He’s led teams with thousands of employees, at one point leading a team of 7,000 people across 50 countries. Before founding Roots Automation, Chaz was the Chief Transformation Officer and Head of Global Business Services for AIG, Inc.
Chris is responsible for Brand, communications and growing Roots Automation’s presence in the U.S and global market. Chris brings nearly two decades of experience in Strategy, Innovation and Marketing leadership roles spanning Global Services and Technology organizations in Europe and the United States. Additionally, Chris has held senior positions at Genfour (acquired by Accenture), Symphony Ventures (acquired by SYKES) and SYKES Digital (Acquired by SITEL).
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
