Shared Services

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Shared Services

Global Business Services & Shared Services operations are under immense pressure to maintain (or reduce costs) while delivering against increasingly stringent SLAs. All in an environment of high volatility, risk and uncertainty.

Reduce repetitive work, improve right-first-time processing and increase productivity.

Digital Coworkers can eliminate the rote

Digital coworkers can be used in the processes of:

Documentation
Mailroom Management
Project Management

Withthe help of digital coworkers, front offices can scale automation beyondspecific tasks to automate end-to-end business processes, increasing ROI byover 1000%. Front office agents are relieved of tasks that are time-consumingand costly when performed manually, giving them time to work and improve uponcustomer experience. Customer satisfaction is improved as well as improvementin average handling time and call resolution.

Digitalcoworkers can help:

Simplify documentation
Speed up the processing of files
Help prevent fraud

BackOffice / Middle Office

The back office and middle officesare facing tasks that are complex, repetitive, tedious, and prone to errorsthat can have crucial consequences. Ourdigital coworkers can step in and reduce high labor costs (by over70%),improve compliance by reducing human errors, improve cashflows,andsave time (over 5x faster than humans).

Digital coworkers will help to ironout inefficiencies in your supply chain management by improving businessprocesses, simplifying documentation, and helping in the management ofinventory.

Digital coworkers can be used inthe processes of:

Documentation
MailroomManagement
ProjectManagement

FrontOffice

Digitalcoworkers can help:

Simplify documentation
Speed up the processing of files
Help prevent fraud

Machine Intelligence + Human Ingenuity

By bringing together technology, data, machine intelligence & human ingenuity, our Customers realize significant value, fast.

Increase Capacity

Expand your human workforce up to 90% with trained Digital Coworkers. Better manage fluctuating peaks and troughs in demand. Avoid burnout.

Reduce Cost

Process more work, faster, with greater accuracy. No need to build Centres of Excellence or significant internal capability to manage your Digital Workforce.

Rapid ROI

Each Digital Coworker comes pre-trained with knowledge of documents and processes, enabling them to be operational from day 1. Typically driving 250% ROI for our Customers.

Adopt AI Faster

Our AI models and algorithms are configured to work out of the box, built on a deep repository of tagged system and document data. No need for expensive data, IT or infrastructure investments.

Avoid Disruption

Digital Coworkers plug into your existing ways of working, minimizing disruption and risk associated with extensive change programs

Improve Work

Eliminate the mundane, manual part of people’s work that typically slows them down, produces errors and causes burnout.

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CUSTOMER SUCCESS

Our Customers see Digital Coworkers as important members of their team

“The Digital Coworkers Roots Automation provides work in conjunction with our Team to optimize our medical claims process. Our Digital Coworkers provide the simplicity and scalability necessary to deliver best-in-class productivity to our clients. Additionally, we value the insights from the Roots Automation Team about our processes, of which, we integrate into our continuous improvement plans for our business practices in order to provide industry leading solutions.”

Kevin Mahoney

President & COO, Carisk Partners

“Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on time as promised! The team at Roots Automation have been a pleasure to work with! They’ve anticipated our questions and respond quickly to our asks and changes.”

Lea Lundquist

VP, Claims Administration, Protective Insurance

“We appreciate all of Roots Automation's efforts to automate a challenging initiative with 500,000+ transaction requests annually. Our internal Center of Excellence was able to get to production faster and more cost-effectively than what we originally planned.”

David Emmer

CIO, Anchin, Block & Anchin LLP

"Insurance companies have a desperate need to automate many business processes for efficiency, but current solutions are limited to rule-based tasks and aren’t insurance industry-specific, limiting their potential, Digital Coworkers lessen our stress over finding and retaining talent, and unburden our teams so they can focus on more impactful work. Roots Automation’s unique approach to automation has improved our employee retention while offering superior economics and enhanced customer experience".

Cathy Raitter

VP of Insurance Support Services, Berkshire Hathaway Guard President

"Roots Automation has helped American Exchange automate and improve a lot of our internal data validation and data entry processes. This has both reduced our workload and has reduced human data entry error to almost zero. The best part is that our process with Roots Automation has allowed our agents to do what they do best, and that is talk to people and help them with their individual and Medicare health insurance decisions."

Andrew Hetzler

Chief Executive Officer, American Exchange

“We began our relationship with Roots in 2022 as part of a larger corporate strategy to use technology to be more efficient and to better serve our customers. With Roots, they're only focused on the insurance industry. They could talk our language and lead us through different workflow options; they knew the challenges we would face and we made quick decisions in a short timeframe. It was very rewarding, in the end, to have deployed the first Digital Coworker at Eastern. I'm very proud. We solved the core use case problem and accomplished our goal of implementing AI into Eastern Alliance.”