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Underwriting teams are constantly looking for ways to speed up the underwriting and quoting process. Digital Coworkers enable faster, more accurate quoting, which improves quote and bind ratios and enhances agent/broker relationships.
Receive, analyze, cross-check and submit new applications automatically.
Your Digital Underwriting Assistant significantly improves your pre-quote efficiency and performance by:
Monitoring email inboxes, post room or broker system(s) for new business submissions / applications
Ingesting, analyzing, classifying, indexing and filing documents and submissions
Analyzing and extracting key data from applications, such as coverage requests, start and end dates etc
Requesting documents from the broker/customer as needed e.g. payroll, medical, lifestyle information etc
Identifying insured and LOBs for market reservation check, flagging previous requests for review
Opening new accounts and populating with required data points
Submitting applications to the quoting queue or system
Improve accuracy and reduce hours spent on manual triage.
Your AI-powered Digital Underwriting Assistant enables you to effectively manage the assessment and evaluation of new policy submissions by:
Extracting and transform initial required data from structured & unstructured documents
Passing data to the underwriting platform for initial triage
Assigning submission to relevant underwriting resource/team based on carrier business rules
Returning market reservation to agent
Performing auto-declination of undesirable risks per carrier underwriting rules, request BOR to proceed
More confidently underwrite policies, faster with better data.
Your Digital Underwriting Assistant exponentially increases the capacity of your Underwriting team by:
Extracting detailed exposure and loss history from structured & unstructured documents
Populating data into core systems
Requesting third-party data
Assessing underwriting loss
Providing coverage and loss analysis
Significantly improve your quote-to-bind cycle time.
Your Digital Underwriting Assistant enables you to reduce administrative work, increasing capacity and improving decision making by:
Gathering and assessing quotes applicability against original application and conditions
Shortlisting quotes for the underwriter to review
Pulling official reports (e.g., Motor Vehicle Records, credit reports, Loss Runs) and collecting risk information across a variety of platforms, such as CAD, DCS and Contributory database systems
Checking and performing declinations for uninsurable risks (defined business rules)
Classifying the risk and matching to thresholds
Reading and completing ACORD forms as needed
Completing the risk rater (data entry)
Preparing the quote for final review, and sending to the customer
Significantly improve your quote-to-bind cycle time.
Your Digital Underwriting Assistant ensures accuracy and reduces rework by:
Searching for, or accepting, signed applications
Creating and sending the binder
Creating and distributing Certificates of Insurance
Verifying completeness of post-binding documents (e.g., signed applications, photos)
Updating underwriting systems with post-bind information
Significantly improve your quote-to-bind cycle time.
Your Digital Underwriting Assistant enables you to reduce administrative work, increasing capacity and improving decision making by:
Gathering and assessing quotes applicability against original application and conditions
Shortlisting quotes for the underwriter to review
Pulling official reports (e.g., Motor Vehicle Records, credit reports, Loss Runs) and collecting risk information across a variety of platforms, such as CAD, DCS and Contributory database systems
Checking and performing declinations for uninsurable risks (defined business rules)
Classifying the risk and matching to thresholds
Reading and completing ACORD forms as needed
Completing the risk rater (data entry)
Preparing the quote for final review, and sending to the customer
Trained on ever-expanding insurance data, documents, processes and systems – spanning life, health and P&C Insurance – Stuart can handle 10x the volume of work of a human underwriting assistant.
Key Skills Include
Read and understand data held within documents and data (from emails, forms, systems etc)
Make decisions arMake complex decisions around coverage and risk
Update systems and transact data to support the underwriting process
Work with colleagues to troubleshoot anomalies and exceptions
Understanding of the Lloyd's market
Key Responsibilities Include:
Collect and analyze insurance information that facilitates the risk assessment process and provides underwriting support
Document and communicate policy approvals or rejections to the underwriting team
Compile reports that can advise on coverage
Serve as the liaison for insurance applications
Maintain accurate, up-to-date records within underwriting software programs
By bringing together technology, data, machine intelligence & human ingenuity, our Customers realize significant value, fast.
Increase Capacity
Expand your human workforce up to 90% with trained Digital Coworkers. Better manage fluctuating peaks and troughs in demand. Avoid burnout.
Reduce Cost
Process more work, faster, with greater accuracy. No need to build Centres of Excellence or significant internal capability to manage your Digital Workforce.
Rapid ROI
Each Digital Coworker comes pre-trained with knowledge of documents and processes, enabling them to be operational from day 1. Typically driving 250% ROI for our Customers.
Adopt AI Faster
Our AI models and algorithms are configured to work out of the box, built on a deep repository of tagged system and document data. No need for expensive data, IT or infrastructure investments.
Avoid Disruption
Digital Coworkers plug into your existing ways of working, minimizing disruption and risk associated with extensive change programs
Improve Work
Eliminate the mundane, manual part of people’s work that typically slows them down, produces errors and causes burnout.
Our Customers see Digital Coworkers as important members of their team
“The Digital Coworkers Roots Automation provides work in conjunction with our Team to optimize our medical claims process. Our Digital Coworkers provide the simplicity and scalability necessary to deliver best-in-class productivity to our clients. Additionally, we value the insights from the Roots Automation Team about our processes, of which, we integrate into our continuous improvement plans for our business practices in order to provide industry leading solutions.”
Kevin Mahoney
President & COO, Carisk Partners
“Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on time as promised! The team at Roots Automation have been a pleasure to work with! They’ve anticipated our questions and respond quickly to our asks and changes.”
Lea Lundquist
VP, Claims Administration, Protective Insurance
“We appreciate all of Roots Automation's efforts to automate a challenging initiative with 500,000+ transaction requests annually. Our internal Center of Excellence was able to get to production faster and more cost-effectively than what we originally planned.”
David Emmer
CIO, Anchin, Block & Anchin LLP
"Insurance companies have a desperate need to automate many business processes for efficiency, but current solutions are limited to rule-based tasks and aren’t insurance industry-specific, limiting their potential, Digital Coworkers lessen our stress over finding and retaining talent, and unburden our teams so they can focus on more impactful work. Roots Automation’s unique approach to automation has improved our employee retention while offering superior economics and enhanced customer experience".
Cathy Raitter
VP of Insurance Support Services, Berkshire Hathaway Guard President
"Roots Automation has helped American Exchange automate and improve a lot of our internal data validation and data entry processes. This has both reduced our workload and has reduced human data entry error to almost zero. The best part is that our process with Roots Automation has allowed our agents to do what they do best, and that is talk to people and help them with their individual and Medicare health insurance decisions."
Andrew Hetzler
Chief Executive Officer, American Exchange
“We began our relationship with Roots in 2022 as part of a larger corporate strategy to use technology to be more efficient and to better serve our customers. With Roots, they're only focused on the insurance industry. They could talk our language and lead us through different workflow options; they knew the challenges we would face and we made quick decisions in a short timeframe. It was very rewarding, in the end, to have deployed the first Digital Coworker at Eastern. I'm very proud. We solved the core use case problem and accomplished our goal of implementing AI into Eastern Alliance.”
Harry Talbert
Senior Vice President of Information Systems, Eastern Alliance
INSIGHTS, NEWS & RESOURCES
Webinars
Webinar: 100x your underwriting & claims performance with AI
What would you do if you had 100x capacity, accuracy, speed across your claims and underwriting operations?
Read More
Whitepapers
Whitepaper: Solving the Insurance Industry's Unstructured Data Challenge with AI
Read More
Whitepapers
Whitepaper: Transforming Commercial Underwriting with AI-Powered Digital Coworkers
Read More
Blogs
Announcing our $22.2 million Series B
Success Story
Increasing speed & accuracy of Claims Document Processing for a large Insurance Conglomerate