Improve claims management with digital coworkers
Claims teams are constantly under pressure to deliver fast, personalized experiences. Meanwhile, your back and middle offices are overwhelmed, your combined ratio isn’t improving, and your profits are declining. Digital Coworkers can help.
Ensure you are hitting SLAs and adhering to protocols and process.
Your Digital Claims Assistant will enable greater speed and accuracy by:
- Ingesting, analyzing, classifying, indexing and filing documents across systems and databases
- Managing First Notice of Loss (FNOL) and First Report of Injury (FROI) processes
- Supporting claims handling and servicing, including identifying missing or incorrect data or documents
- Identifying, surfacing and following-up time-sensitive activity with adjusters e.g. legal demands within demand packages
- Forwarding explanations of benefits (EOBs) and policy ID information
- Entering data into systems as needed
- Preemptively check for additional claimants at the address
Process lower complexity claims end-to-end and eliminate frustration throughout the claims process.
An AI-powered Digital Claims Assistant has the capabilities to effectively support your adjusters by:
- Classifying, indexing, extracting and relaying claims data into your systems
- Creating and sending claims acknowledgement letters
- Requesting additional data from the policyholder as needed
- Screening for potential fraud
- Calculating and setting reserves and paying claims
Eliminate unnecessary errors and costs, and alleviate stress from both your customers and your team.
Your AI-powered Digital Claims Assistant can supercharge your claims operation by:
- Verifying Insurance coverage
- Finding in-network providers
- Supporting fraud investigations
- Managing correspondence with policyholders
- Closing claims
- Administering benefits
- Creating and distributing reports
Reduce cycle times and days-outstanding ratios.
You can trust your Digital Coworker to follow your set processes and recover your funds in a timely manner by:
- Updating the claim throughout its journey
- Identify accounts for recovery or subrogation based on value at stake
- Complete and send any forms for third parties
- Communicate subrogation notices
- Track status of the ongoing recovery
Ensure you are hitting SLAs and adhering to protocols and process.
Your Digital Claims Assistant will enable greater speed and accuracy by:
- Ingesting, analyzing, classifying, indexing and filing documents across systems and databases
- Managing First Notice of Loss (FNOL) and First Report of Injury (FROI) processes
- Supporting claims handling and servicing, including identifying missing or incorrect data or documents
- Identifying, surfacing and following-up time-sensitive activity with adjusters e.g. legal demands within demand packages
- Forwarding explanations of benefits (EOBs) and policy ID information
- Entering data into systems as needed
- Preemptively check for additional claimants at the address
Process lower complexity claims end-to-end and eliminate frustration throughout the claims process.
An AI-powered Digital Claims Assistant has the capabilities to effectively support your adjusters by:
- Classifying, indexing, extracting and relaying claims data into your systems
- Creating and sending claims acknowledgement letters
- Requesting additional data from the policyholder as needed
- Screening for potential fraud
- Calculating and setting reserves and paying claims
Eliminate unnecessary errors and costs, and alleviate stress from both your customers and your team.
Your AI-powered Digital Claims Assistant can supercharge your claims operation by:
- Verifying Insurance coverage
- Finding in-network providers
- Supporting fraud investigations
- Managing correspondence with policyholders
- Closing claims
- Administering benefits
- Creating and distributing reports
Reduce cycle times and days-outstanding ratios.
You can trust your Digital Coworker to follow your set processes and recover your funds in a timely manner by:
- Updating the claim throughout its journey
- Identify accounts for recovery or subrogation based on value at stake
- Complete and send any forms for third parties
- Communicate subrogation notices
- Track status of the ongoing recovery
