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The pace at which new submissions are received, analyzed and processed can be the difference between winning or losing commercial opportunities.
New submissions are sent by brokers or agents to an underwriting team to decide whether they will underwrite a new policy.
Sifting through the layers of unstructured data that accompany submissions to identify the necessary information to make optimal decisions is often done manually, reducing speed to quote.
Challenges include
Documents coming in from brokers or agents are highly variable
The inclusion of supplemental applications and questions reduces processing speed
Analyzing and processing data across dispersed policy and underwriting systems of record causes errors and inaccuracies
Transform Submission Processing
See how we reimagine submission processing for underwriting teams.
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Ingest
New submissions are submitted directly to a Digital Coworker for scanning, classification, analysis and key data extraction.
Traditionally, the underwriting team receives the submission, identifies key information and manually enters the data into the underwriting/policy system. More, the underwriter may require additional data from a third party to support the assessment.
In this future state, the Digital Coworker pulls business submissions from a dedicated location and uses InsurGPTTM to classify each document type, then extract key information (such as company name, previous policy number, amounts paid, date of previous claim etc), identify missing information and follow-ups up via email, then finally, enters the data into the underwriting/policy system.
Further, the Digital Coworker will automatically reach out to third party data sources or bureaus for additional data to supplement inhouse information.
Digital Coworkers remove the administration and manual data processing that surrounds highly variable submission documents and communications. Further, Digital Coworkers ensure more data is analyzed up-front to improve decision-making further into the quote process.
Our Customers see Digital Coworkers as important members of their team
“The Digital Coworkers Roots Automation provides work in conjunction with our Team to optimize our medical claims process. Our Digital Coworkers provide the simplicity and scalability necessary to deliver best-in-class productivity to our clients. Additionally, we value the insights from the Roots Automation Team about our processes, of which, we integrate into our continuous improvement plans for our business practices in order to provide industry leading solutions.”
Kevin Mahoney
President & COO, Carisk Partners
“Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on time as promised! The team at Roots Automation have been a pleasure to work with! They’ve anticipated our questions and respond quickly to our asks and changes.”
Lea Lundquist
VP, Claims Administration, Protective Insurance
“We appreciate all of Roots Automation's efforts to automate a challenging initiative with 500,000+ transaction requests annually. Our internal Center of Excellence was able to get to production faster and more cost-effectively than what we originally planned.”
David Emmer
CIO, Anchin, Block & Anchin LLP
"Insurance companies have a desperate need to automate many business processes for efficiency, but current solutions are limited to rule-based tasks and aren’t insurance industry-specific, limiting their potential, Digital Coworkers lessen our stress over finding and retaining talent, and unburden our teams so they can focus on more impactful work. Roots Automation’s unique approach to automation has improved our employee retention while offering superior economics and enhanced customer experience".
Cathy Raitter
VP of Insurance Support Services, Berkshire Hathaway Guard President
"Roots Automation has helped American Exchange automate and improve a lot of our internal data validation and data entry processes. This has both reduced our workload and has reduced human data entry error to almost zero. The best part is that our process with Roots Automation has allowed our agents to do what they do best, and that is talk to people and help them with their individual and Medicare health insurance decisions."
Andrew Hetzler
Chief Executive Officer, American Exchange
“We began our relationship with Roots in 2022 as part of a larger corporate strategy to use technology to be more efficient and to better serve our customers. With Roots, they're only focused on the insurance industry. They could talk our language and lead us through different workflow options; they knew the challenges we would face and we made quick decisions in a short timeframe. It was very rewarding, in the end, to have deployed the first Digital Coworker at Eastern. I'm very proud. We solved the core use case problem and accomplished our goal of implementing AI into Eastern Alliance.”
Harry Talbert
Senior Vice President of Information Systems, Eastern Alliance
INSIGHTS, NEWS & RESOURCES
Webinars
Webinar: 100x your underwriting & claims performance with AI
What would you do if you had 100x capacity, accuracy, speed across your claims and underwriting operations?
Read More
Whitepapers
Whitepaper: Solving the Insurance Industry's Unstructured Data Challenge with AI
Read More
Whitepapers
Whitepaper: Transforming Commercial Underwriting with AI-Powered Digital Coworkers
Read More
Blogs
Announcing our $22.2 million Series B
Success Story
Increasing speed & accuracy of Claims Document Processing for a large Insurance Conglomerate
Whitepaper: Solving the Insurance Industry's Unstructured Data Challenge with AI
Turning natural language information into actionable decision-data
Roots Automation at ITC Vegas 2024
What would you do if you had 100x capacity, accuracy, speed across your claims and underwriting operations?
Increasing speed & accuracy of Claims Document Processing for a large Insurance Conglomerate
Our Customer chose to adopt a Digital Coworker due to its ability to ingest and make sense of a significant amount of data held within structured and unstructured claims documents.