NAMIC Claims Conference 2024 Embraces AI
The top-down view from Denver: observations and reflections on the state of claims tech and thought leadership
At NAMIC Claims Conference 2024 in Denver, Roots Automation Co-founder & CTO, John Cottongim joined PLRB President and CEO, Bryan Falchuk to talk about, "Navigating the AI Future of Claims and Effectively Deploying Generative AI.”
In this session, Bryan and John tag-teamed the topic of AI for claims, with Bryan discussing the insurance business context for AI: ethics, transparency, bias in data, and the technology’s vast potential to revolutionize insurance.
John followed up to explain how AI for claims processing is working in the here and now. Some highlights:
You can watch the entire session here.
Elsewhere at NAMIC Claims Conference 2024, generative AI emerged as the hot-button topic.
From major global carriers to regional mutuals, enthusiasm for AI among attendees, exhibitors and presenters reflected a broader recognition of the technology’s potential not only to make people better at solving claims processing challenges, but to redefine customer service and operational excellence. Maybe Denver’s high altitude got to us, but you could practically feel the discussion about AI shifting from process (“business technological transformation”) to results – how an increasing number of insurance businesses are creating value using AI right now.
Over at our booth, the buzz was all about Roxanne, the Digital Claims Assistant, powered by Roots Automation’s proprietary Generative AI Model for Insurance, InsurGPT ™. In three days of demonstrations, visitors experienced how Roxanne effortlessly handled First Notice of Loss (FNOL) intake and other document classification and indexing tasks.
Seeing Roxanne work in real time left some claims and IT leaders wide-eyed at the possibilities for their organizations to increase operating efficiency and reduce premium leakage. Others were blown away to learn Digital Coworkers can deliver productivity from the first day and are ready to work 24/7/365. If you weren’t able to spend time with us at NAMIC Claims Conference 2024, or you want to have another look at Roxanne’s capabilities, we invite you to schedule a demo tailored to your specific use case.
It was great connecting with everybody at NAMIC. We hope to run into you again at PLRB in Boston, March 17 – 20.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Fusce non convallis mi. Curabitur nec rutrum orci. Etiam vitae diam ut tellus venenatis ultricies. Fusce vitae ipsum sed urna tempor tempor et vitae dui.
Fusce non convallis mi. Curabitur nec rutrum orci. Etiam vitae diam ut tellus venenatis ultricies. Fusce vitae ipsum sed urna tempor tempor et vitae dui. Aliquam nibh ante, tempus vel ultricies nec, tempus sed felis. Nullam et efficitur velit. Aenean odio nulla, facilisis a commodo eu, suscipit at augue.
Aliquam rutrum dui sapien. Aliquam pulvinar lectus accumsan est dictum, et faucibus justo ornare. Mauris placerat placerat consequat. Donec commodo consectetur nunc, et posuere orci lacinia sed. Duis mollis, eros quis porta laoreet, mi est euismod lectus, vitae volutpat quam enim congue tellus. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin ornare laoreet consequat. Integer at accumsan lacus, eget ultricies augue. Vestibulum semper sapien at venenatis pretium. Integer nec iaculis lacus. Sed elit nisi, luctus sit amet vehicula nec, mattis nec purus. Nulla facilisi. Nam ornare in justo eget facilisis.
